Privacy Notice

Last updated October 10, 2026

Globalife Medical Laboratory & Polyclinic (“the Laboratory”, “we”) respects your privacy and protects your personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173), its rules and the issuances of the National Privacy Commission. This notice explains what we collect in Globalife360, why, who sees it, how long we keep it and what your rights are.

1. Who is responsible

The Laboratory decides how your information is used and is responsible for it (the personal information controller). Address: 9012 Jasmin Street, De Roman Subdivision, Daang Amaya I, Tanza, Cavite.

Globalife360 is software supplied by Quinn Soft Solutions. Quinn Soft Solutions does not use patient information for its own purposes; it may see information only when the Laboratory asks for technical support, and then under an obligation of confidentiality.

2. What we collect

• Who you are: name, birth date, sex, civil status, and when relevant your senior citizen, PWD or PhilHealth numbers and the ID you presented.
• How to reach you: mobile number, email and address.
• Health information: the tests and services requested, specimens, results, prescriptions and medicines dispensed, allergies and notes that matter for your care.
• Who referred you: your physician, clinic, employer or company, when they requested the service or pay for it.
• Payments: charges, discounts, receipts and how you paid. We do not store card numbers.
• Online accounts: your portal sign-in details and what you opened, so results reach the right person.
• Staff: account details, professional licence numbers and signatures, and a record of actions taken in the system.
• Website messages: what you send us through the inquiry form.

3. Why we use it

• To perform the laboratory tests and services you or your physician requested, and to give you the results.
• To identify you correctly and keep your records together across visits.
• To bill, collect and issue receipts, and to apply discounts and benefits the law gives you.
• To meet legal duties: health regulations of the Department of Health, tax rules, PhilHealth requirements and lawful orders.
• To keep the service safe and accurate: quality control, audits, and security of the system.
• To notify you, by text or email if you agreed, that results are ready or of matters about your visit.

Health information is sensitive personal information. We process it to provide medical and laboratory services through health professionals bound by confidentiality, to comply with laws and regulations, and otherwise with your consent.

4. Who we share it with

• The physician who requested your tests, and the clinic, hospital, employer or company that referred you, to the extent you authorised or the arrangement requires.
• Government agencies when the law requires it, such as the Department of Health for notifiable diseases, PhilHealth for benefits, and the Bureau of Internal Revenue.
• Service providers who help us run the service (for example text and email delivery, technical support) under contracts that require them to protect your information.

We do not sell your information, and we do not use it for advertising.

5. How we protect it

• Only staff whose work needs it can open a record, according to their role and branch.
• Sign-in is protected by passwords and, where required, a second sign-in code. Idle sessions are closed.
• The system keeps a record of who viewed or changed important information.
• Released results carry a verification code so a printed copy can be checked.
• Information is backed up, and old or unneeded copies are disposed of securely.

6. How long we keep it

We keep laboratory, medical and financial records for as long as health regulations, tax rules and other laws require, and for as long as needed for your care or to answer claims. After that they are securely deleted or made anonymous.

7. Your rights

Under the Data Privacy Act you have the right to:

• be informed of how your information is used;
• see and get a copy of your information;
• have wrong or incomplete information corrected;
• object to, or ask us to stop or limit, uses that are not required by law or by your care;
• have information deleted or blocked when it is no longer needed or was unlawfully obtained;
• receive your information in a commonly used format;
• complain to the National Privacy Commission, and be compensated for damage caused by misuse.

Some laboratory and financial records must be kept by law and cannot be deleted on request.

8. Children and those who need assistance

For a minor or a person who cannot decide for themselves, a parent or legal guardian acts on their behalf.

9. Cookies

The system uses only the cookies it needs to keep you signed in and to remember display choices such as dark mode. It does not use advertising or tracking cookies.

10. Contact our Data Protection Officer

To ask a question, exercise a right or report a concern about your information, contact the Data Protection Officer of Globalife Medical Laboratory & Polyclinic: globalife_medlab@yahoo.com.ph · (046) 489 1607 · 0915 348 3286.

11. Changes to this notice

We may update this notice. The date at the top shows the latest version.